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Privacy Policy

Thank you for using our mobile application. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application. By accessing or using the application, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use our mobile application, we may collect the following personal information:

  • Full Name

  • Phone Number

  • CNIC Number

  • Email Address

  • Residential Address

  • Block Code

Additionally, we may automatically collect certain technical information, including:

  • Device type and model

  • Operating system and version

  • IP address

  • App usage statistics

  • Crash reports and diagnostic data

2. How We Use Your Information

We use the information collected to provide, maintain, and improve our services and mobile application.

Your information may be used for the following purposes:

  • To provide access to our services and application features

  • To communicate important updates, notifications, and announcements

  • To respond to inquiries and provide customer support

  • To improve user experience and application performance

  • To comply with legal, regulatory, accounting, and tax obligations

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our application and delivering services, including:

  • Hosting providers

  • Data analytics providers

  • Customer support services

These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for authorized purposes.

We may also disclose personal information when required by law or when necessary to:

  • Comply with legal obligations

  • Protect our rights, property, or interests

  • Prevent fraud or misuse

  • Protect the safety and security of our users

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

You may request to:

  • Access your personal information

  • Update or correct inaccurate information

  • Delete your personal information

To exercise any of these rights, please contact us using the details provided below.

Please note that we may retain certain information where required by law, for legitimate business purposes, or to complete ongoing transactions.

6. Children’s Privacy

Our mobile application is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If a parent or guardian believes that a child has provided us with personal information, please contact us immediately so we can take appropriate action.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When significant changes are made, we will notify users through the application, email, or other appropriate communication channels before the changes become effective.

Your continued use of the application after any updates become effective constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@jiislamabad.org

We will make reasonable efforts to respond to your inquiries in a timely manner.